Terms of Service

1. Introduction

Welcome to HOP Online Ltd. These Terms of Service ("Terms") govern your use of our website and services. You agree to be bound by these Terms by accessing or using our services. If you do not agree with these Terms, please do not use our services.

2. Services

We provide a range of digital marketing services, including but not limited to search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, content creation, and creative work. The specific services will be outlined in a separate agreement between you and HOP Online Ltd.

3. Use of Artificial Intelligence

• AI Integration: Our services may include using artificial intelligence (AI) tools and technologies to enhance performance, analyze data, and provide insights. These AI tools are designed to optimize our service delivery and improve results for our clients.
• ‍AI Limitations: While AI can provide valuable insights and efficiencies, it is not infallible. The Company does not guarantee the accuracy or completeness of AI-generated outputs. Users should exercise their own judgment and discretion when using AI-driven recommendations.
• Transparency: We are committed to transparency in our use of AI. If you have any questions or concerns about how AI is used in our services, please contact us for more information.

4. User Responsibilities

• AI Integration: Our services may include using artificial intelligence (AI) tools and technologies to enhance performance, analyze data, and provide insights. These AI tools are designed to optimize our service delivery and improve results for our clients.
• ‍AI Limitations: While AI can provide valuable insights and efficiencies, it is not infallible. The Company does not guarantee the accuracy or completeness of AI-generated outputs. Users should exercise their own judgment and discretion when using AI-driven recommendations.
• Transparency: We are committed to transparency in our use of AI. If you have any questions or concerns about how AI is used in our services, please contact us for more information.

5. Fees and Payment

• Service Fees: Fees for our services will be outlined in a separate agreement. All fees are non-refundable unless otherwise stated in the agreement.
• Payment Terms: Payments must be made in accordance with the terms specified in the agreement. Late payments may incur additional charges.

6. Intellectual Property

• Ownership: All content, trademarks, and other intellectual property on our website and created as part of our services remain the property of the Company or its licensors.
• Usage: You may not use any of our intellectual property without our prior written consent.

7. Confidentiality

Both parties agree to keep all confidential information obtained during the course of the relationship confidential and not to disclose it to any third party without prior written consent.

8. Limitation of Liability

• No Guarantee: The Company does not guarantee that the services will be uninterrupted, error-free, or completely secure. While we strive to deliver the best possible outcomes, we cannot guarantee specific results from our digital marketing efforts due to the variable nature of online platforms and algorithms.
• ‍Exclusion of Indirect Damages: In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, incurred by you or any third party, whether in an action in contract, tort (including but not limited to negligence), or otherwise, even if the Company has been advised of the possibility of such damages.
• Third-Party Services: The Company may use third-party tools or services to enhance our offerings. However, we do not assume any liability for the actions, products, or services of these third parties.
• ‍User Content: The Company is not responsible for the content you create, upload, or distribute while using our services. You assume all risks associated with your content, including any reliance on its accuracy, completeness, or usefulness.
• ‍Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to causes beyond our reasonable control, including but not limited to natural disasters, war, acts of terrorism, labor disputes, or governmental actions.

9. Acknowledgment

You acknowledge and agree that the Company has offered its services and set its prices in reliance upon the disclaimers and limitations of liability set forth herein, that the disclaimers and limitations of liability reflect a reasonable and fair allocation of risk between you and the Company, and that the disclaimers and limitations of liability form an essential basis of the bargain between you and the Company.

10. Cancellation of Services by You

• Notice Period: You may cancel the services provided by the Company by giving written notice at least 30 days in advance. The notice must be sent to partners@hop-online.com or via any other method specified in the agreement.
• ‍Final Billing: Upon cancellation, you will be billed for all services rendered up to the date of termination. Any outstanding payments must be settled within 15 days of the final invoice.
• Non-Refundable Fees: All fees paid prior to cancellation are non-refundable, unless otherwise stated in the agreement.

11. Cancellation or Suspension of Services by Us

• Grounds for Cancellation: The Company reserves the right to cancel or suspend your services at any time, without prior notice, if you breach any of these Terms or if your actions could harm the Company's reputation or operations.
• ‍Notice of Cancellation: If we decide to cancel or suspend your services, we will provide you with written notice outlining the reasons for the cancellation or suspension.
• Effect of Cancellation: Upon cancellation or suspension, your access to the Company's services will be terminated immediately. You will be responsible for paying any outstanding fees for services rendered up to the date of cancellation or suspension.

12. Governing Law

‍These Terms shall be governed and construed in accordance with the laws of Bulgaria, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14. Contact Us

‍If you have any questions about these Terms, please contact us at:
partners@hop-online.com or https://hop.online/book-a-strategy-call/
HOP Online Ltd.
43 Cherni Vrah Blvd. Sofia, 1407 Bulgaria