Hear our conversation with Lauren O’Brien, Balto VP of Marketing, about staying close to customers to understand what they need. In this episode, we spoke about:

– Driving great conversations with real-time guidance
– Boosting conversion rates
– Making the customer experience frictionless
– Having full visibility of all contact center calls, all in real-time.

Consider this – Balto’s real-time guidance for contact centers can help sales teams detect potential objections from the prospect’s side and hit specific keywords when handling those objections.
Tune in to hear more!