Hear our conversation with Lauren O’Brien, Balto VP of Marketing, about staying close to customers to understand what they need. In this episode, we spoke about:– Driving great conversations with real-time guidance– Boosting conversion rates– Making the customer experience frictionless– Having full visibility of all contact center calls, all in real-time.Consider this – Balto’s real-time guidance for contact centers can help sales teams detect potential objections from the prospect’s side and hit specific keywords when handling those objections.Tune in to hear more!